Warranty & Frequently Asked Questions
No fine-print surprises. Here's exactly what's covered, how our process works, and answers to the questions Ottawa homeowners ask us most.
Premium Floor System
Covers defects in materials and workmanship on our polyaspartic coating for up to 10 years from installation.
Flexible Financing
Promotional rates and deferred-payment plans available on approval through our partner, Financeit.
Warranty Callback Rate
Our documented prep and quality-control process keeps callbacks rare -- we do it right the first time.
Frequently Asked Questions
How does your floor coating compare to other options?
Epoxy, polyurethane, polyaspartic, and concrete sealers all perform very differently when it comes to durability, cure time, and cost. See our full coating comparison guide →
What does the 10-year warranty cover?
Our Premium Floor System package includes a warranty of up to 10 years covering defects in materials and workmanship on the polyaspartic coating. If the coating fails under normal residential use during that period, we'll make it right. Curious how polyaspartic stacks up against epoxy, polyurethane, and concrete sealers? See our full coating comparison guide →
Can you install in the winter?
Yes, in the right conditions. Polyaspartic and polyurea coatings can be installed in cooler temperatures than traditional epoxy, but every winter job requires controlled substrate temperature, moisture, and ventilation checks, and the garage needs to be enclosed and heated to the product's minimum temperature. We confirm eligibility during your free assessment before booking.
How long until I can use my garage after installation?
Most residential jobs take 2-5 working days depending on scope and add-ons. Light foot traffic typically returns first, on the timeline your installer provides, with vehicle traffic returning after the full cure window.
Do I need to empty my garage before you start?
Yes -- the garage needs to be cleared before prep work begins. If you need help, ask us about clear-out labour and temporary storage coordination when you book your quote.
Do you offer financing?
Yes. We've partnered with Financeit to offer flexible payment options, including promotional interest rates and deferred-payment plans, subject to approval. Visit our Financing page for details.
What areas do you serve?
We serve Ottawa and the surrounding area, including Kanata, Nepean, Orleans, Stittsville and Barrhaven.
What exactly does the NewAge Products manufacturer warranty cover?
Materials and labor are guaranteed against defect of adhesion to the concrete, delaminating of the coats, or disintegration of the final coat for up to 10 years on residential garages. This manufacturer warranty is backed directly by NewAge Products and applies specifically to the polyaspartic floor finish -- it is not a blanket warranty on cabinetry, lifts, lighting or other installs, which are covered separately.
What's not covered under the 10-year floor warranty?
The warranty excludes damage from Acts of God, physical abuse, vandalism, or modification of the concrete the coating is applied to; damage from mechanical impact, tire marks, heat or flame exposure, solvents or acids, nails/screws, abrasion, or rust; and cracking caused by concrete movement, shifting or expansion rather than the coating itself. It also doesn't guarantee an anti-skid surface, doesn't cover the exterior "front lip" of the garage, and is non-transferable to a subsequent owner -- it applies to the original buyer only.
Can I see the full warranty document?
Yes. You can view or download the complete NewAge Products polyaspartic flooring manufacturer warranty here: Full Warranty Document (PDF).
Wondering how polyaspartic compares to epoxy?
Read our full Canadian garage floor coating comparison — cost, lifespan, hot-tire and road-salt resistance for every option.
Still Have Questions?
We're happy to walk you through pricing, warranty and scheduling on a free call.